Although it took 1 month to arrive (which is not normal, but understandable considering this situation), the product was in great condition, 5 star customization, very good !! And also my congratulations to the customer service that quickly tried to understand what was happening with the delay and tried to solve the problem.
Eddi****@my.yorku.ca2020-04-14 11:05:12
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Awful experience this time around with MineJerseys. Firstly, I ordered my jersey on February 3 and it did not arrive until April 13.
I then ordered two more jerseys on March 26 and paid an extra $20 for express shipping only for the jerseys not to arrive yet (still waiting for them). I then got a notification saying I'll have to pay another $30 of customs fees, which is unbelievable.
I then ordered two more jerseys, only for them to firstly email me saying one of them has sold out (after accepting my payment). They then emailed me with the audacity to pay an extra $20 of shipping because there are no "regular shipments" to my country.
I understand the global situation but they should not be promising and guaranteeing services they cannot deliver. Awful experience this time around. Customer service was also a joke.
Reply of Minejerseys Customer Service:
1.This order package https://t.17track.net/en#nums=LX009030013CN,it just delay take 53days delivered.
Before this shirt delivered we have offer free resend into the new order pacakge and that was delivered also,so total you got two shirt for that.
2.The DHL shipping fee $20 it is paid for shipping ship use DHL and we are real shipped use DHL https://t.17track.net/en#nums=1888921554.
3.I am sorry for the custom charge you $30 tax for the package,but the charge tax it is not in control from us.
Cause the COVID-19 all of the shipping way are not fast as normal,hope you can understand.
****@landartdesigngroup.com2020-03-09 14:27:29
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I ordered Jerseys with Black Numbers and names on the back. They arrived today and were blue numbers and names....
Reply of Minejerseys Customer Service:
I just check your order,but your order choose the number and name color it is Navy not Black.I think cause the Navy color it is close to the Black color show on computer display.
jami****@gmail.com2020-02-27 08:10:49
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I ordered a 2XL, but the shirt I received is definitely NOT 2XL- there's a printed tag that indicates 2XL, but also XL, and the original (non-addidas) size is still visible under the second printed tag, indicating that is actually just an XL. Took 2 months to receive. Had ordered as a review sample before recommending to my fellow fan club members (which, I will NOT be doing).
Reply of Minejerseys Customer Service:
Apologize for the order shirt size problem.we have contact you resend you new shirt again for free.
Cazi****@gmail.com2020-02-24 11:25:03
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The product is great and fits well, also looks very authentic with the custom name on the back. The only setback was the shipping. It took over 1 month to get to me. I understand its coming from China, but other then that I liked my purchase.
mart****@gmail.com2020-01-26 16:30:39
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The quality of the shirt is overall alright, although I didn't have the option to include any names, numbers or badges, which kills some of the purpose of the jersey. The shipping time was way too long. Maybe due to the christmas time, it took more than one month to arrive. The service has always been very friendly, but they recentlty have decreased the amount of bounties they give to loyal customers and do not tend to reward the written reviews.
meda****@gmail.com2020-01-22 17:08:11
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This is absourt guys
I orderer both trousers and jacket
And i got just the jacket
Got charged from both this is not acceptable
Please advice
Reply of Minejerseys Customer Service:
Cause the Jacket and Trouser it is not in same package. the Jacket package is LS194118349CN the Trouser is in LS199952603CN. all this packages are delivered.
bigi****@gmail.com2020-01-13 04:20:32
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Good evening,
May be, I clicked on "complete" about order status, but it is not right. It is an error.
Could you remake correct situation of the order?
Infact, I don't yet received the order.
Please, could you inform me about real order status? Too many days pass form the payment, whithout recive the jersey.
Thank you and best regards
Reply of Minejerseys Customer Service:
Hi,I changed the right situation of the order now.When you meet some problem,you can contact our customer service at first.we will do our best to help you solve the problem.Thank you.
sarp****@gmail.com2020-01-04 08:15:20
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Service and the quality of the order is always up to par. However this time it took a month to receive the jerseys with regular shipping.
leri****@gmail.com2019-12-30 13:52:58
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Shipping took way too long. It was a gift and I did not receive it on time.
Reply of Minejerseys Customer Service:
Hi,I am so sorry that the package is arrival lately.the standard shipping don't have certain deliver time.If you want to receive it quilkly,you can choose the DHL shipping.Thank you.
gerc****@gmail.com2019-12-28 12:10:44
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So my girlfriend bought this 19/20 Juventus Jersey and we were so excited, she usually wears a Medium size for womens but we ordered a Large so that she could be comfortable. When the item came, it said it was “L” but it was RIDICULOUSLY SMALL! As if meant for children, my girlfriend IS NOT A LITTLE KID! This is unfortunate because the shirt was GREAT quality for the price, im very disappointed in MineJerseys as ive ordered from them before and this is the first time ive had this issue. Hopefully they can do something for my troubles and atleast let me return it.
Reply of Minejerseys Customer Service:
Hi,I am so sorry that the size of shirt don't suit your girlfriend.Our customer will contact you to solve this problem,thanks.
nial****@gmail.com2019-12-18 12:48:33
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Very poor quality, I've had a few jerseys from here with no problem, Crest is falling g apart after a few wear ( 4 or 5 ) also got child size with same problem with crest
Reply of Minejerseys Customer Service:
Hi,I am so sorry abou that.We will contact you to confirm the status of the jerseys by email.and Once we confirm that there is a problem with the jerseys, we will provide a satisfactory solution to you.Thanks